Refund policy
Once the order is placed by making an online payment the products will be dispatched in 24hrs. However, if the order wants to be cancelled it has to be done within 24 hours from the time of ordering. If you fail to cancel within 24 hours, or if the product already gets dispatched from our warehouse, you won’t be eligible for cancellation. To cancel your order, email us at info@nutrijoy.co.in.
If your order is eligible for cancellation and is cancelled the amount shall be refunded in the same mode as your mode of payment. The refund might take 7 to 10 working days to get the amount in your account.
Partial Payment Refund Eligibility:
If you wish to cancel a COD order and it has not been dispatched, you may receive a partial payment refund. However, if the order has been dispatched and more than one hour has passed since placement, a non-refundable Rs.100 deduction will be made from the total order amount. This covers processing and dispatch costs.
Return Policy
Notify us at info@nutrijoy.co.in within 2 Days of delivery if your product is damaged. We accept returns exclusively for damaged items within this time frame. Upon approval, follow the provided instructions for the return process. We appreciate your understanding that returns within 2 Days are accepted solely for damaged items. For any questions, contact our support team.
